Help Desk

IT Help Desk, for Students, Clients, & Linguist

Use this form for issues involving:

  • Forgotten Passwords

  • Language Proficiency Testing

  • Test Access for Graders

  • Course Access

  • Technical Problems

For help with uploading vouchers:

For help with the course material:

Students and Interpreters

We do not offer computer training or on-site assistance.

For some issues you may find a resolution online. We highly encourage our students to attempt finding a solution independently. You may also find a solution using the links below.

If you cannot record your answers:


Check that Flash is installed and enabled: Flash Player Help

Internal Microphone Setup: Driver Easy Microphone Help

External Microphone Setup: Win10FAQ Microphone Help


Always be sure to complete the "Setting up your microphone" section of the proficiency tests! There you will find a video to help you. 

Warning! Some programs on your computer may block Flash from running even if all the settings above are correct.


Check that your antivirus, malware, VPN, and ad-blockers are set to allow our site to run Flash, if you have them installed on your computer. The instructions for changing the settings of your software are available on the manufacturer's website. You may also find a solution online through a search engine.


It is recommended to disable any VPN service you may be using before accessing our course.

Warning! Depending on your browser, you may see a pop-up near the address bar that asks if you would like to allow Flash to run on our site.


If at any point while accessing our site you clicked "Deny", you will have to clear your browser cache and history before Flash Player will load. The instructions for completing that process can be found on your browser manufacturer's website.

Support Links for Popular Browsers


Google Chrome

Microsoft Edge

Internet Explorer

Apple Safari

Mozilla Firefox


Saving Passwords

Google Chrome



Microsoft Edge

Be sure to submit the form below, and you can attach a file for screen shots to this form. Only fill in the necessary information. 

See more information and helpful tips on this page below the form. 

For Help Taking Screen Shots: External Link to