Tysons, VA – April 2026 – Liberty Language Services (LLS), a full-service language services provider supporting organizations across healthcare, education, legal, and government sectors, is proud to announce its 15-year anniversary, marking a milestone of sustained growth, service excellence, and community impact since 2011.

Over the past 15 years, Liberty has helped clients navigate high-stakes conversations and critical communications through professional interpretation and translation solutions supporting both everyday needs and mission-critical moments where clarity, accuracy, and cultural understanding matter most.

“Fifteen years is an incredible milestone, and we’re grateful for the trust our clients place in us and the dedication of the interpreters and linguists who make our work possible,” said Tim Worster, CEO of Liberty Language Services. “At Liberty, language access is about more than words; it’s about empowering people to be heard, understood, and served with dignity. We’re proud of what we’ve built over the last 15 years and excited for what’s ahead.”

Celebrating 15 Years with an Eye on the Future

To recognize the milestone, Liberty will host a private, invite-only anniversary celebration in late June for members of the Liberty community. The event will provide an opportunity to honor the professionals and partners who have helped shape Liberty’s legacy, while keeping the focus on what comes next: expanding access, strengthening quality, and continuing to meet the evolving language needs of the communities Liberty serves.

A Commitment to Quality, Trust, and Community

From day one, Liberty has prioritized professionalism and reliability in every engagement by supporting organizations that require consistent standards, responsive service, and qualified language professionals. Liberty’s growth over 15 years reflects a long-term commitment to delivering language solutions that strengthen communication, reduce risk, and improve outcomes.

As Liberty looks ahead, the organization remains focused on building long-term partnerships, supporting interpreters through ongoing professional development, and continuing to innovate in how language access is delivered, without compromising quality.

Media Contact:

(703) 650-9815

marketing@libertylanguageservices.com

www.libertylanguageservices.com

For more information, visit our website or contact us directly.

About Liberty Language Services

Liberty Language Services is a full-service language services provider offering interpretation and translation solutions for organizations in healthcare, education, legal, and government settings. Liberty supports clients with on-site interpretation, over-the-phone interpretation, video remote interpretation, translation services, and more, helping communities communicate clearly and confidently across languages.

For today’s diverse communities, government agencies must ensure that every resident, regardless of language, has access to public information and services. Whether it’s a town hall meeting, a public health event, or an emergency response effort, community interpreters play a vital role in building trust and fostering inclusion.

But not all interpreters are created equal. When selecting language services for community events, it’s essential to work with professionals who are qualified, prepared, and culturally competent. Below are the top five things to look for when choosing a community interpreter, especially if you’re a government agency serving multilingual populations.

1. Professional Credentials & Training

A community interpreter should be more than bilingual; they should be professionally trained in accurate interpretation, code of ethics, modes (consecutive, simultaneous, sight), and vocabulary specific to the community setting. Look for interpreters who have completed a recognized program (for example, a 40-hour community or medical interpreter training course) and can show credentials that demonstrate both fluency in English and a non-English language, and additional formal training and experience. Always ask for certificates or proof of training, particularly if your event touches on legal, medical, or safety-related information.

2. Cultural Competency

Interpreters do more than translate words; they convey meaning, tone, and cultural context. The best community interpreters understand the diverse backgrounds of the populations they serve. They can navigate cultural sensitivities with professionalism, ensuring that messaging is not only accurate but respectful and relevant. For example, an interpreter assisting during a housing rights event should be aware of how certain terms may be perceived differently in immigrant communities or among different cultural groups.

3. Experience in Public-Facing or Government Settings

Community events often involve high-pressure, public-facing environments with multiple stakeholders. Whether it’s a city council meeting or a school registration fair, interpreters must be poised, professional, and comfortable interpreting in real-time in front of large or diverse audiences. If you’re in public health, education, or emergency management, look for interpreters who have worked in similar community or municipal settings.

4. Availability for On-Site and Remote Formats

Today’s community engagement takes place in many forms: in-person town halls, virtual Q&A sessions, hybrid community forums, and more. Depending on your needs, your interpretation partner should be able to offer flexible delivery, on-site and in-person, over-the-phone (OPI), or via video remote interpreting (VRI) for virtual events.

At Liberty, we offer 24/7 scheduling support and interpreter deployment across multiple platforms, ensuring your agency or department can successfully provide language access.

5. Compliance, Confidentiality, and Ethical Standards

When working with public-facing agencies, interpreters are often exposed to sensitive or protected information. Whether the content involves immigration, social services, or medical information, interpreters must adhere to strict confidentiality standards. Verify that your provider follows regulations such as HIPAA.

Why Government Agencies Trust Liberty Language Services

At Liberty, we specialize in partnering with local, state, and federal agencies to provide high-quality community interpreting that meets both linguistic and cultural needs. Our interpreters are:

• • Professionally trained and qualified
  • Available in over 300+ languages, including American Sign Language (ASL)
  • Experienced in education, healthcare, legal, and public services
  • Vetted for government readiness (background checks, vaccination records, etc.)
  • Backed by a dedicated scheduling and coordination team providing support 24 hours a day, 7 days a week, and 365 days a year.

Whether you’re preparing for back-to-school enrollment, a public safety workshop, or a multilingual voter registration drive, Liberty is ready to support you. We proudly hold a GSA MAS Contract for Translation and Interpretation Services (NAICS 541930), making it easy for federal agencies to procure our services with confidence and compliance.

Contact our Government Services Team today.

Artificial Intelligence (AI) is revolutionizing industries across the globe, and language services are no exception. At Liberty Language Services (LLS), we see AI as a powerful tool for innovation, enhancing efficiency, and meeting the growing demand for language solutions across different industries. However, the integration of AI also raises critical questions about its role, limitations, and impact on interpreters and Language Service Providers (LSPs).

To dive into this transformation, we sat down with the CEO of Liberty Language Services, Timothy Worster, to explore AI’s role in interpreting, translating, and shaping the future of the industry. In this interview, we discuss how AI can support interpreters, the ethical concerns it raises, and its potential to transform industries like healthcare, legal services, and education.

AI in Interpretation: Empowering, Not Replacing, Professionals

AI in the interpretation world signifies an opportunity to enhance interpreters’ roles rather than replace them. By leveraging AI-driven tools such as real-time terminology suggestions, speech recognition, and automated research, interpreters can perform their tasks more efficiently and confidently. However, it’s crucial to recognize that AI should serve as a resource that amplifies human expertise, not a substitute for the cultural understanding and empathy only humans can provide.

When asked about what AI signifies for the interpretation world, Liberty’s CEO explained: “AI in the interpretation world represents a pivotal opportunity for innovation and growth. It signifies a tool that can enhance the efficiency and accuracy of language services while challenging us to redefine the roles of interpreters in a rapidly evolving industry. It’s not about replacing interpreters but empowering them with technology that amplifies their capabilities.”

Worster elaborated further: “AI can assist interpreters by offering real-time terminology suggestions, summarizing complex documents, and providing pre-session research insights. However, training interpreters to use these tools effectively will be key to maximizing their potential.”

AI and Translation: The Need for Human Expertise

Discussing AI in the translation space, the CEO acknowledged its benefits while also emphasizing its limitations:

“AI translations are increasingly sophisticated, offering fast and cost-effective solutions for certain types of content. While they can benefit low-stakes translations, their limitations in capturing context, cultural nuances, and idiomatic expressions mean they are not replacement for professional human translators.”

In the realm of translation, AI offers fast, cost-effective solutions for straightforward or low-stakes content. However, its limitations become apparent when tasked with these kinds of issues. While AI can provide a solid foundation, human translators remain essential for reviewing and refining outputs to ensure accuracy and quality. By leveraging AI for initial drafts and relying on human translators for review and refinement, Language Service Providers (LSPs) can balance efficiency with accuracy.

AI’s Potential in LSP Operations

Looking ahead, Worster envisions a future where LSPs integrate AI to enhance efficiency and scalability:

“AI will play a role in quality assurance, project management, resource allocation, and streamlining workflows. By adopting AI, LSPs can stay competitive while continuing to prioritize the human touch that differentiates their services.”

However, Worster stressed that human expertise will remain central to LSPs’ value: “The future will likely involve a hybrid model where AI complements the work of skilled professionals. It would be challenging for LSPs to thrive without AI as the demand for speed and efficiency grows, but our unique value lies in providing culturally competent, context-aware services that AI cannot achieve.”

From quality assurance and project management to real-time support for interpreters, AI can streamline operations and increase scalability. However, the human touch remains the cornerstone of LSPs, particularly in high-stakes industries like healthcare, legal, and education, where empathy and cultural competence are critical.

Key Areas for AI Integration in LSPs:

• • Virtual Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI): AI can enhance these services with features like automated captioning and speech-to-text capabilities.
  • Credential Management: AI can simplify tracking interpreter qualifications, certifications, and compliance requirements.
  • Quality Assurance & Project Management: Assisting with document checks, resource allocation, and workflow optimization.
  • Client Support: AI can assist in resource allocation, streamlining workflows, and providing instant insights into scheduling or service needs.

Challenges and Ethical Concerns

As with any technological advancement, AI in language services raises ethical questions, particularly around privacy and confidentiality. “Privacy concerns have always been a priority in VRI and OPI, but AI introduces new risks, such as data breaches or the misuse of sensitive information,” Worster noted. In healthcare, AI tools may support Section 1557 compliance by helping providers better manage language access. However, AI is not legally recognized as a qualified interpreter under Section 1557 or court standards. Qualified human interpreters remain essential in both healthcare and legal contexts.

To mitigate these concerns, LSPs must implement robust cybersecurity measures, ensure compliance with regulations like HIPAA, and remain transparent about AI’s data processing methods.

Applications Across Industries

In healthcare, AI can support compliance with laws like Section 1557, ensuring access to language services for individuals with limited English proficiency. However, Worster highlighted that “AI must be used judiciously to complement, not replace, the qualified interpreters required under the law.”

In legal services, the nuances of legal interpretation demand human expertise. AI tools can assist with terminology and pre-session preparation, but fall short in handling the ethical and cultural considerations required in legal settings.

In education, AI-powered tools can support language equity in schools by providing multilingual resources and real-time translation aids. Yet, human interpreters and translators remain critical for building trust and fostering communication with students and families.

Balancing AI and Human Expertise

When asked whether AI could eventually replace human interpreters and translators, Worster was clear. “AI might take a larger role in routine or low-stakes tasks. However, human expertise will remain indispensable for complex, sensitive, or high-value projects. AI cannot replicate the empathy, cultural understanding, and ethical judgment that human interpreters and translators bring to their work.”

“At Liberty, we would implement AI cautiously and strategically. The goal is to empower our team and maintain the high standards our clients expect. AI should enhance efficiency, support interpreters, and improve client outcomes without compromising quality or confidentiality.”

At Liberty Language Services, we believe in a cautious, strategic approach to AI integration. While AI offers opportunities to enhance efficiency and support our interpreters, it must align with our commitment to quality, confidentiality, and the human-centered values that define our work. “We are at the forefront of innovation, embracing AI to enhance our services. By combining AI’s capabilities with human expertise, we can navigate the challenges and opportunities of this evolving landscape, ensuring the highest standards of service for our clients,” said Worster.

By embracing a hybrid model that combines AI’s capabilities with human expertise, LSPs can navigate the challenges and opportunities of this evolving landscape, ensuring the highest standards of service for clients in healthcare, legal, and education sectors.

What are your thoughts on AI in the language services industry? Join the conversation and let us know!

When disaster strikes, be it a natural disaster, public health emergency, or community-level crisis, rural communities often face the harshest challenges in recovery. Medical services in these areas are already stretched thin, and after a crisis, the strain is multiplied. The added layer of language barriers in diverse rural populations can make access to healthcare even more difficult. This is where qualified interpreters become critical in acting not just as language facilitators, but as life-saving connectors in times of urgent need.

The Reality of Crisis in Rural Areas

Rural regions frequently struggle with fewer hospitals, limited emergency resources, and long distances to care facilities. When a crisis occurs, whether it’s a wildfire, flood, pandemic outbreak, or economic collapse, these limitations intensify. Populations in these areas may include migrant workers, indigenous communities, and immigrants, many of whom have limited English proficiency (LEP).

In such vulnerable settings, the inability to communicate clearly with medical professionals can delay treatment, exacerbate trauma, and even result in loss of life. According to the National Rural Health Association, rural residents are more likely to suffer from chronic conditions and are less likely to have access to primary care providers. Add a language barrier, and outcomes can worsen dramatically.

The Critical Role of Interpreting After a Crisis

In post-crisis medical scenarios, every second matters. Miscommunication between providers and patients can lead to:

• • Misdiagnoses
  • Incorrect medication dosages
  • Failure to follow treatment instructions
  • Missed opportunities for preventative care
  • Increased anxiety and fear in patients

Qualified medical interpreters help eliminate these risks by providing clear, accurate, and culturally competent interpretation between patients and providers. They ensure that medical teams understand patients’ symptoms, concerns, and histories while helping patients grasp their diagnosis, treatment options, and aftercare instructions.

This is especially vital in crisis response, where healthcare teams may be working with rotating staff, volunteers, or out-of-state medical responders unfamiliar with the community’s language needs. Interpreters provide a bridge between professionals and patients in high-stress, time-sensitive environments.

A Real-World Example: Post-Pandemic Recovery in Rural Areas

The COVID-19 pandemic revealed the gaps in medical accessibility for LEP populations in rural America. In agricultural areas where many workers speak Spanish, Haitian Creole, or indigenous languages like Mixtec, access to testing, vaccines, and treatment was hindered by a lack of interpreters and translated materials. Some communities relied on makeshift interpreters, such as children or untrained staff, resulting in dangerous miscommunications.

Language service providers who offer on-demand remote interpretation and credentialed on-site interpreters were essential partners in helping healthcare providers communicate quickly and accurately. Whether assisting in vaccine clinics, mobile testing centers, or telehealth consultations, professional interpreters ensured that no voice went unheard, even in the most isolated communities.

The Importance of Cultural Competency

Beyond language fluency, professional interpreters bring cultural understanding to the table. In rural areas, cultural norms may differ significantly from those of urban populations. An interpreter who understands both the language and cultural context of a patient can help providers approach care with sensitivity and build trust with communities that may already feel marginalized or wary of outsiders.

For example, in communities with strong oral traditions or where medical mistrust is prevalent, interpreters can help explain the importance of treatments in culturally respectful ways. They can also relay cultural practices or beliefs that may influence medical decisions, creating a two-way understanding between provider and patient.

Supporting Rural Crisis Response

Liberty Language Services has worked with government agencies, healthcare organizations, and emergency response teams to bring qualified interpreting to the communities that need it most, when they need it most.

Here’s how Liberty can help in rural crisis scenarios:

• • On-demand Virtual Interpreting (OPI/VRI): Available 24/7/365, this service connects providers with interpreters in seconds, even in remote locations with limited physical access.
  • Credentialed On-Site Interpreters: Where in-person communication is necessary, Liberty ensures interpreters are medically trained, background-checked, and fully credentialed.
  • Specialized Language Coverage: With coverage in over 300 languages, including ASL and indigenous dialects, Liberty ensures no patient is left behind due to language.
  • Crisis-Prepared Teams: Liberty’s interpreters are trained to work in high-stakes environments, maintaining professionalism and calm under pressure.
  • Customizable Solutions: Whether through mobile clinics, pop-up care centers, or ongoing rural outreach programs, Liberty partners with organizations to meet unique regional needs.

Building Resilient Communities Through Language Access

As rural areas continue to rebuild and prepare for future crises, incorporating language access into emergency preparedness plans is not a luxury; it’s a necessity. Healthcare providers, public health officials, and government agencies must recognize interpreting as a foundational element of equitable healthcare.

Ensuring access to interpreters in rural areas means more than just translating words; it means restoring dignity, saving lives, and empowering entire communities to recover and thrive after a crisis.

Tysons, VA – July 30, 2025 – Liberty Language Services is proud to announce its recent achievement of four internationally recognized certifications that underscore its ongoing commitment to excellence, quality, and professionalism in the language services industry. The newly awarded certifications include: 

• • ISO 17100 – Translation Services – Requirements for Translation Services 
  • ISO 18587 – Post-Editing of Machine Translation Output 
  • ISO 18841 – Interpreting Services – General Requirements and Recommendations 
  • ASTM F3130 – Standard Practice for Language Service Companies 

These certifications reflect Liberty’s dedication to adhering to the highest global standards in translation, interpreting, and machine translation post-editing services. 

“These certifications mark a major milestone for Liberty and reaffirm our commitment to delivering language services that meet rigorous international benchmarks,” said Timothy Worster, CEO of Liberty Language Services. “As the demand for reliable, high-quality language services grows across industries, our clients can trust that we are operating with integrity, professionalism, and a deep respect for global best practices.” 

What These Certifications Mean 

• • ISO 17100 ensures that Liberty’s translation services meet strict requirements regarding quality assurance, translator qualifications, project management, and client communication, providing a consistent and professional standard across all projects. 
  • ISO 18587 reflects Liberty’s capabilities in post-editing machine translation (MT) output, an increasingly important service in the digital age. This certification confirms that Liberty follows a rigorous process to ensure that machine and AI-generated translations are accurate, human-reviewed, and appropriate for their intended use. 
  • ISO 18841 sets the global standard for interpreting services, outlining qualifications, ethics, and service delivery expectations for interpretation. This certification solidifies Liberty’s commitment to delivering ethical, culturally competent, and accurate interpretation in all settings. 
  • ASTM F3130, a U.S. standard specifically for Language Service Companies, establishes best practices for service delivery, client relations, staffing, and data management. It demonstrates Liberty’s operational excellence and reliability in both public and private sector partnerships. 

A Commitment to Raising the Bar in Language Access 

Liberty Language Services has long served clients in healthcare, legal, education, government, and business sectors with a focus on professionalism, responsiveness, and 

cultural sensitivity. These certifications not only affirm the company’s industry leadership but also provide clients with an added layer of assurance regarding service quality and compliance. 

“We are proud to demonstrate that our operations align with internationally recognized standards,” said Silvia Villacampa, Managing Director at Liberty. “These certifications validate the work we do every day to support our partners and their multilingual communities. It’s about delivering on the promise to remove barriers to communication and provide quality language solutions.” 

About Liberty Language Services 

Liberty Language Services is a leading provider of interpretation, translation, and language access solutions. Serving clients nationwide in over 300 languages, including American Sign Language (ASL), Liberty is known for its commitment to professionalism, innovation, and client satisfaction. The company also operates the Academy of Interpretation, offering nationally recognized interpreter training and credentialing programs. 

For more information about Liberty Language Services or its certified offerings, please visit www.libertylanguageservices.com or contact: 

Media Contact: 

Liberty Language Services 

(888) 746-9108 x 3 

svillacampa@libertylanguageservices.com 

www.libertylanguageservices.com 

For more information, visit our website or contact us directly.

As HR professionals, your role in fostering communication, inclusivity, and compliance in the workplace is more important than ever, especially in today’s increasingly diverse and multilingual workforce. Whether you’re recruiting, onboarding, managing employee relations, or ensuring workplace safety, language can either be a bridge or a barrier. That’s where language services come in. From interpretation and translation to language proficiency testing, Liberty Language Services is here to help HR professionals connect with employees, stay compliant, and promote an equitable work environment.

Why Language Access Matters in HR

Across the U.S., workplaces are becoming more linguistically diverse. According to the U.S. Census Bureau, more than 67 million people speak a language other than English at home and many of them are part of the workforce. Providing language access not only helps employees thrive but also protects organizations from compliance issues and liability. In HR, it’s critical to ensure that every employee understands policies, benefits, training materials, and safety protocols no matter what language they speak.

Interpretation Services: Clarity in Real Time

Whether it’s a new hire orientation, a performance review, or a disciplinary conversation, interpretation services ensure all parties understand one another clearly in high-stakes HR settings. Liberty offers:

• • On-site interpreting (OSI) for in-person meetings and trainings
  • Over-the-phone (OPI) and Video Remote Interpreting (VRI) for quick, flexible access to interpreters in over 300 languages
  • American Sign Language (ASL) interpretation to ensure inclusivity for Deaf and hard-of-hearing employees

These services help eliminate miscommunication and show your commitment to an inclusive and respectful work environment.

Translation Services: Clear and Compliant Documentation

Professional Translation from native speaking linguists and AI translation are available for virtually any file type or type of content. Providing written materials in multiple languages is key to understanding and compliance. Liberty’s professional translation team ensures your documents are not only linguistically accurate but also culturally appropriate and legally sound. Examples of HR-related documents we translate:

• • HR policies and procedures
  • Benefits and compensation materials
  • Training content and eLearning modules
  • Workplace safety signage
  • Legal documents and contracts

AI & Machine Translation: Tech That Helps

Machine and AI-powered translation tools enable HR teams to quickly translate internal documents, such as employee handbooks, onboarding materials, benefits guides, and policy updates, ensuring all employees, regardless of language, have access to critical information. While human translators are still essential for sensitive or complex content, AI-driven translation can streamline day-to-day communication, support compliance with language access requirements, and even improve the employee experience by promoting inclusivity across diverse workforces.

Language Testing: Hire with Confidence

Hiring bilingual employees can be a huge asset, but how do you verify someone’s language skills? Liberty offers language proficiency testing for over 70 languages, allowing you to assess speaking and listening skills. 

HR professionals use language testing to:

• • Screen candidates for bilingual roles
  • Evaluate internal staff for promotions or cross-cultural assignments
  • Ensure qualified interpretation support internally

Creating a More Inclusive Workplace

Language Access is more than a compliance checkbox; it’s a strategic HR tool for improving employee engagement, retention, and productivity. When employees feel seen, heard, and understood, they’re more likely to stay, grow, and succeed in your organization.

Let’s Talk at SHRM25!

If you’re attending SHRM25, come visit us! We’d love to show you how language services can be seamlessly integrated into your HR operations, from onboarding to training to everyday communication. We are located at booth #2843 and can’t wait to meet you